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Contact Client ServicesShipping & Delivery
We accept orders for delivery to addresses in the continental United States and most other countries. Please note that HOORSENBUHS does not ship to PO boxes, APO/FPO addresses or hotels.
Delivery costs
Delivery costs will be assessed by HOORSENBUHS. The cost of delivery shall be calculated according to the purchase value of your order as indicated in these Conditions of Sale.
Order processing
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.
Estimated delivery lead times
We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:
| Type of delivery | Provider | Estimated delivery lead time |
|---|---|---|
| Standard | FedEx | 2–3 Days |
*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Customer Contact Center. Please contact the Customer Contact Center (1-888-692-2997) for more information.
Invoices
When ordering products on the Website or through the Customer Contact Center, you, as the Customer, will have the option to choose whether you wish to receive an invoice to your billing address by regular mail. If you decide at this moment that you do not want to receive an invoice, you may at any time later request an invoice by emailing the Customer Contact Center info@hoorsenbuhs.com.
Please note that HOORSENBUHS may request that you provide proper identification as a condition to complying with such request.
Insurance & signature
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by HOORSENBUHS and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.